BOTH AND:
Improv and Training
Just the gist: Introducing Rummler and Brache’s Human Performance System as a way for Instructional Designers to order their thinking around how learners exist back “on the job.” But first, sections on Affective vs. Cognitive learning and why learning “training lingo” matters. Ends with the upsides and downsides of systems thinking. Part 4 of Different on Monday: Training For Business Performance
Just the gist: An example of a customer service training gone awry. How a course can be well-structured and still fail to improve performance. And the hard truth about what happens when you fail to understand the learners’ larger performance environment. Part 3 of Different on Monday: Training For Business Performance
Just the gist: A note for my fellow Improv-Based Trainers on the limits of our favorite art-form; an explanation on what “performance” actually means when it comes to our learners; and an exploration of what’s probably your client’s biggest fear and what should also be yours: becoming an order-taker. Part 2 of Different on Mondays: Training For Business Performance
Just the gist: A story from my youth that haunts me as a talent developer. Sure, “trainers plant seeds,” but it’s what the client does afterwards that determines if you live to plant another day. Introduction and part one of my eight-part series, Different on Monday: Training for Business Performance.
