BOTH AND:
Improv and Training
Just the gist: An example of a customer service training gone awry. How a course can be well-structured and still fail to improve performance. And the hard truth about what happens when you fail to understand the learners’ larger performance environment. Part 3 of Different on Monday: Training For Business Performance
Just the gist: A note for my fellow Improv-Based Trainers on the limits of our favorite art-form; an explanation on what “performance” actually means when it comes to our learners; and an exploration of what’s probably your client’s biggest fear and what should also be yours: becoming an order-taker. Part 2 of Different on Mondays: Training For Business Performance
Just the gist: A story from my youth that haunts me as a talent developer. Sure, “trainers plant seeds,” but it’s what the client does afterwards that determines if you live to plant another day. Introduction and part one of my eight-part series, Different on Monday: Training for Business Performance.
